Shipping policy

5-7 Business Days pan-India Delivery Guarantee!

We offer pan-India '7 Business Days Delivery' guarantee on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Friday), of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the payment has been verified.

What is not covered in the Guarantee:

  • Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming - that is something we have no control over)
  • Cheque/DD orders - Delays in depositing the Cheque/DD from customers end could result in products going out-of-stock in which case we will refund the amount and cancel the order.
  • This guarantee is not valid for special promotional offers (e.g. Anniversary celebrations, etc).
  • This guarantee is not applicable for products on backordered status.

Please note: Currently, we do NOT deliver outside the territory of the Republic of India.

Product packaging

  • STANDARD packaging: We pack your items in a completely opaque thick cloth lined paper or plastic lined or cardboard box. This is done FREE OF CHARGE!!
  • EXTRASECURE packaging: We would reinforce the polythene bag wrapping with extra secure, durable tape all around and add an additional extra secure cloth wrapping. This would guarantee complete privacy and make it impossible for anybody to open the packet without the use of tools like scissors, etc. This is charged at a nominal amount of Rs 15/order.

Shipping charges

  • Shipping is FREE for all orders with equal to or greater than Rs 500/- order value.
  • We offer FIXED RATE SHIPPING at very NOMIMAL rates, Rs 40 per order, for order value less than Rs 500/- and the same will be specified on the Product Description Page.
  • The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your Order to you, we bear the extra cost.
  • The total shipping charge for your Order will be displayed once you proceed to check out.
  • Octroi charges wherever applicable is prepaid and not to be borne by the customer.
  • It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
  • Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.

Please e-mail us at cs@iMoments.in if you have any questions on our shipping policy.