Cancellation and returns
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and
must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information,
or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your
credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellation by the Customer
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and
refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by
us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you
place the order.
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your
Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a Cheque (not a DD). Cheques will be sent only to the
billing address of the customer.
Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take more time for the Cheque to
be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
Please feel free to mail us at cs@iMoments.in if you have any questions on our
We are committed to ensuring your satisfaction with any product you have ordered from us. Since the products are customized gifts, we won't
be able to refund the money in case you don't like the product. In case the product is damaged during shipping, we will replace it with the same
product in case of following scenerios:
- In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product
delivered is different from what you had ordered, you may return the product unused alongwith its original invoice, and in the same condition as you
received it, in its original packaging along with original tags, for a replacement, within 7 days from the date on which these goods are delivered.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if
you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement.
- In case we are unable to replace the damaged / defective product, we will refund your amount and shipping charges applicable to the item.
NOTE: Products that have been tampered with, opened and/or used cannot be returned in this manner.
Product not to your liking
Since the products are customized gifts, we won't be able to refund the money in case you don't like the product.
At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.
Please e-mail us at cs@iMoments.in if you have any questions on our returns policy.